Terms & Conditions
These Terms and Conditions govern your use of the services provided by Apex Systematic ("we", "us", "our"), trading as JORGE RIVERO, NIF: 04298371Q, a sole trader operating under Spanish law. By engaging our services, you agree to be bound by these terms. Please read them carefully before proceeding.
1. Services
Apex Systematic provides AI workflow automation consulting and implementation services to professional services firms (including law firms, accountants, and financial advisers), self-employed professionals, and small businesses. Our services include, but are not limited to, the design, build, and handover of automation systems covering lead capture, client onboarding, document generation, invoicing, compliance tracking, reporting, and client retention workflows.
The scope of work for each engagement is agreed in a separate written proposal or service agreement prior to commencement. We reserve the right to decline any engagement at our discretion. Acceptance of a proposal does not constitute a binding contract until confirmed in writing by both parties.
2. AI-Generated Outputs
Some systems we deliver incorporate artificial intelligence to generate documents, emails, summaries, or decisions. These outputs are provided as drafts or suggestions and must be reviewed and approved by a qualified person before being acted upon or sent to third parties. We are not responsible for any losses arising from the use of AI-generated content that has not been subject to appropriate human review.
Clients operating in regulated sectors (including legal, financial, and accounting services) remain solely responsible for ensuring that any automated output complies with their applicable professional and regulatory obligations. Nothing in our automation systems constitutes legal, financial, or regulatory advice.
3. Payment Terms
Unless otherwise agreed in writing:
- A deposit of 50% of the total project fee is due before work begins
- The remaining balance is due upon project completion and handover
- Invoices are payable within 14 days of issue
- Late payments may incur interest at the statutory rate applicable under Spanish law
All prices are quoted in Euros and are exclusive of VAT (IVA) where applicable.
4. Intellectual Property
Upon receipt of full payment, all custom-built automation systems, workflows, and documentation delivered to you become your property. We retain the right to use general methodologies, techniques, and know-how developed during the project in future engagements.
Third-party tools, platforms, and software integrated as part of the delivery (including Make, OpenAI, Vapi, Cal.com, Airtable, and others) remain subject to their own licensing terms and are not transferred to you. Continued use of these tools after handover is your responsibility and subject to your own agreements with those providers.
5. Confidentiality
We treat all information shared with us during an engagement as strictly confidential, including business processes, client data, and commercially sensitive information. We will not disclose this to any third party without your explicit consent, except where required by law or where necessary to deliver the agreed services using the third-party tools listed in our Privacy Policy.
6. Limitation of Liability
Our liability to you in connection with any engagement is limited to the total fees paid by you for that engagement. We are not liable for any indirect, consequential, or incidental losses arising from your use of the systems we deliver, including losses arising from AI-generated outputs, third-party platform outages, or changes to third-party APIs.
We do not guarantee specific business outcomes, revenue increases, or time savings resulting from the implementation of any automation system.
7. Warranties
We warrant that all work will be carried out with reasonable skill and care. We provide a 30-day post-handover support period during which we will rectify any defects directly attributable to our implementation at no additional cost. This warranty does not cover issues arising from changes made by you or third parties after handover, or changes to third-party platform behaviour.
8. Termination
Either party may terminate an engagement with 14 days written notice. In the event of termination, you will be invoiced for all work completed up to the date of termination at the agreed rate. The deposit is non-refundable unless we are in material breach of these terms.
9. Governing Law
These terms are governed by Spanish law. Any disputes arising from engagements with Apex Systematic shall be subject to the exclusive jurisdiction of the courts of Spain.
10. Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be published on this page with a revised date. Continued engagement with our services following any changes constitutes your acceptance of the updated terms.
11. Contact
If you have any questions about these terms, please contact us.